Answer: We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), digital wallets (PayPal, Google Pay, Apple Pay), and bank transfers.
Is it safe to make payments on your website?
Answer: Yes, our website uses secure encryption technology to protect your payment information. We adhere to the highest standards of security to ensure a safe shopping experience.
Can I pay using cash on delivery (COD)?
Answer: We offer a cash on delivery option only for shopping for above specific amount. All COD orders will be confirmed only after OTP confirmation.
Are there any additional charges for using certain payment methods?
Answer: We do not charge extra fees for using any of the standard payment methods. However, please check with your payment provider for any applicable transaction fees.
How can I use a discount or promo code?
Answer: During checkout, you will find an option to enter your discount or promo code. Simply input the code in the designated field and click “Apply” to see the discount reflected in your total.
Do you offer installment payment options?
Answer: Currently, we do not offer installment payment options. Full payment is required at the time of purchase.
What should I do if my payment is declined?
Answer: If your payment is declined, please check your payment details and ensure that your card or payment method has sufficient funds. You may also want to contact your bank or payment provider for further assistance.
Can I change my payment method after placing an order?
Answer: Once an order is placed, the payment method cannot be changed. If you encounter any issues with payment, please contact us as soon as possible for assistance.
Will I receive a receipt for my purchase?
Answer: Yes, upon successful payment, you will receive an electronic receipt via email confirming your purchase and payment details.
Are there any hidden charges in addition to the product price?
Answer: We strive to be transparent with pricing. The product price listed is the total cost, but please be aware of any shipping and handling charges, which will be added during checkout.
What if I encounter an issue with my payment?
Answer: If you experience any issues with your payment, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
Shipping Locations / Timeline / Charges
What are your shipping locations?
Answer: We currently ship to [list of countries/regions]. For a full list of locations we deliver to, please refer to our shipping policy on our website.
Do you offer international shipping?
Answer: Currently, we do not offer international shipping. We only ship within India
What are the shipping charges?
Answer: Shipping charges are calculated based on the destination, weight, and size of your order. The total shipping cost will be displayed during checkout before you finalize your purchase.
Do you offer free shipping?
Answer: We offer free shipping on prepaid orders over within India.
Can I track my order?
Answer: Yes, once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our carrier’s website.
What should I do if my order hasn’t arrived within the estimated delivery time?
Answer: If your order is delayed beyond the estimated delivery time, please contact us for assistance. We will investigate the issue and provide you with an update on your shipment.
Do you offer expedited shipping options?
Answer: Yes, we offer expedited shipping options at checkout. The cost and estimated delivery times for expedited shipping will be provided during the checkout process.
Can I change my shipping address after placing an order?
Answer: If you need to change your shipping address, please us as soon as possible. We will make every effort to accommodate address changes before your order is dispatched.
What happens if my package is lost or damaged during shipping?
Answer: If your package is lost or damaged, please contact us immediately. We will assist you in filing a claim with the shipping carrier and work to resolve the issue.
Can I pick up my order in-store?
Answer: Currently, we do not offer in-store pickup. All orders are shipped directly to the address provided during checkout.
Exchange Possibility and Timeline
What is your exchange policy?
Answer: We offer exchanges on products within 3 days of receipt, provided the items are in their original condition with tags attached. Please refer to our full exchange policy on our website for detailed information.
How do I request an exchange?
Answer: To request an exchange, please contact us with your order number and details of the item you wish to exchange. We will provide you with instructions on how to proceed.
Are there any items that cannot be exchanged?
Answer: Items that are personalized, custom-made, or marked as final sale are not eligible for exchange. For a complete list of non-exchangeable items, please refer to our exchange policy.
Will I be responsible for shipping costs on exchanges?
Answer: If you are exchanging an item for a different size or color, you may be responsible for the return shipping costs. We will cover the cost of shipping the replacement item back to you. Please check our exchange policy for specific details.
How long does it take to process an exchange?
Answer: Once we receive your returned item, please allow 3 to 5 business days for us to process your exchange. We will send you a confirmation email once your exchange has been completed and the replacement item has been shipped.
Can I exchange an item for a different product?
Answer: Exchanges are generally offered for the same item in a different size or color. If you wish to exchange for a different product, we recommend returning the original item and placing a new order for the desired products.
How do I know if my exchange request has been approved?
Answer: Once we review your exchange request, we will send you a confirmation email detailing the approval and next steps. Please check your email for updates regarding your exchange status.
Can I exchange an item purchased during a sale or promotion?
Answer: Yes, items purchased during a sale or promotion are eligible for exchange as long as they meet the conditions outlined in our exchange policy.
What if my exchanged item is out of stock?
Answer: If the item you requested for exchange is out of stock, we will notify you and offer alternatives or process a refund if preferred.
Return Possibility and Timeline
What is your return policy?
Answer: We accept returns within 3 days of receiving your order, provided the items are in their original condition with all tags attached. Please refer to our detailed return policy on our website for more information.
How do I initiate a return?
Answer: To initiate a return, please contact us with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed with the return.
Will I be responsible for shipping costs on returns?
Answer: For most returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us. The cost of return shipping will be deducted from your refund if applicable.
How long does it take to process a return?
Answer: Once we receive your returned item, please allow 3 to 5 business days for us to process your return. We will notify you via email once your return has been processed and your refund has been issued.
How will I receive my refund?
Answer: Refunds will be processed to the original payment method used for the purchase. Please allow 7 to 10 business days for the refund to appear in your account, depending on your payment provider.
Can I return an item for store credit instead of a refund?
Answer: Yes, we offer store credit as an option for returns. If you prefer store credit instead of a refund, please let us know when you contact customer service.
What should I do if I receive a defective or incorrect item?
Answer: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.
Can I return an item purchased during a sale or promotion?
Answer: Yes, items purchased during a sale or promotion are eligible for return as long as they meet the conditions outlined in our return policy.
How do I know if my return request has been approved?
Answer: Once we review your return request, we will send you a confirmation email detailing the approval and next steps. Please check your email for updates regarding your return status.
What if my return is delayed or my package is lost?
Answer: If your return is delayed or you suspect your package is lost, please contact us for assistance. We will help you track the return and resolve any issues.
Quality and damaged if any
How do you ensure the quality of your products?
Answer: At RIYANA Chikankala, we ensure the highest quality by using premium fabrics and employing skilled artisans for our Chikankari embroidery. Each piece undergoes rigorous quality checks to meet our standards before it reaches you.
What should I do if I receive a damaged or defective item?
Answer: If you receive a damaged or defective item, please contact us immediately with your order number and details of the issue. We will arrange for a return or exchange and cover any associated costs.
How do I report a quality issue with my product?
Answer: To report a quality issue, please reach out to our given contacts with a description of the problem and, if possible, include photos of the issue. This will help us address the problem more effectively.
Can I request a refund for a defective product?
Answer: Yes, if your product is defective, you are eligible for a refund. Please contact us, and we will guide you through the return process and issue a refund once we receive the returned item.
What types of defects are covered under your return policy?
Answer: Our return policy covers defects in craftsmanship, such as incorrect stitching, faulty embroidery, or material issues. We do not cover defects caused by misuse or alterations.
Are there any warranties on your products?
Answer: We do not offer formal warranties, but we stand by the quality of our products. If you encounter any issues with your purchase, please contact us, and we will work to resolve the problem.
How should I care for my Chikankari garments to maintain their quality?
Answer: To maintain the quality of your Chikankari garments, we recommend following the care instructions provided with each item. Generally, hand washing in cold water and air drying is best to preserve the embroidery and fabric.
What should I do if my garment gets damaged after use?
Answer: If your garment gets damaged after use, please contact us for advice. While we cannot offer returns or exchanges for wear-and-tear damage, we may provide recommendations for repair or maintenance.
Can I exchange a product if it doesn’t meet my quality expectations?
Answer: If a product does not meet your quality expectations and is eligible for return under our policy, we can process an exchange or refund based on your preference. Please contact us to initiate the process.
How can I be sure that the product I receive matches the description on the website?
Answer: We strive to accurately represent our products through detailed descriptions and high-quality images on our website. If you have any concerns about your purchase, please contact us for clarification.
What if I notice a quality issue after I’ve used the product?
Answer: If you notice a quality issue after using the product, please contact our customer service team with details of the problem. We will assess the situation and provide assistance based on our return and exchange policy.
Warranty / Care Tips
Do you offer a warranty on your products?
Answer: We do not offer a formal warranty on our products. However, we are committed to quality and stand by the craftsmanship of our Chikankari garments. If you experience any issues related to workmanship, please contact us for assistance.
What should I do if my product has a defect after purchase?
Answer: If you discover a defect in your product, please contact us immediately. We will assist you with returns or exchanges for defects related to craftsmanship, based on our return policy.
How should I care for my Chikankari garments to ensure they last?
Answer: To maintain the quality of your Chikankari garments:
Hand Wash: Use cold water and a mild detergent.
Avoid Soaking: Do not soak or wring the garment.
Air Dry: Lay flat or hang to dry in a shaded area.
Ironing: Iron on a low setting, preferably on the reverse side of the fabric.
Storage: Store in a cool, dry place away from direct sunlight.
Can I machine wash my Chikankari garments?
Answer: We recommend hand washing to preserve the intricate embroidery. If machine washing is necessary, use a gentle cycle and place the garment in a mesh laundry bag to protect the embroidery.
What should I do if my Chikankari garment gets stained?
Answer: For stains, gently blot the area with a clean, damp cloth and mild detergent. Avoid scrubbing or using harsh chemicals. If needed, seek professional cleaning services specializing in delicate fabrics.
Are there specific products or detergents I should use for Chikankari?
Answer: Use mild, non-abrasive detergents specifically designed for delicate fabrics. Avoid bleach and strong chemicals that can damage the embroidery.
How do I store my Chikankari garments to prevent damage?
Answer: Store Chikankari garments in breathable fabric bags or cotton covers. Avoid hanging them for long periods to prevent stretching. Ensure they are kept in a cool, dry place away from moisture and direct sunlight.
What if the embroidery on my Chikankari garment starts to unravel or come loose?
Answer: If the embroidery begins to unravel, avoid pulling on it. Contact us for advice on repair options or to discuss possible returns if the issue is related to workmanship.
Can I use fabric softener on my Chikankari garments?
Answer: We recommend avoiding fabric softeners as they can affect the texture and appearance of the embroidery. Stick to mild detergents and proper washing techniques to maintain the garment's quality.
How often should I clean my Chikankari garments?
Answer: Clean your Chikankari garments only when necessary to avoid wear and tear. Follow the care instructions and consider professional cleaning for items worn frequently or for special occasions.
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